(ET)
There’s help at last for anyone in Uttar Pradesh who thinks local officials are given to lethargy and procrastination. By early next year, the state government proposes to operationalise a 1,000-seater grievance cell in Lucknow —to be christened ‘Chief Minister’s Helpline’ —which will be capable of handling as many as 80,000 calls a day from harried residents from across the state on a single toll-free number, a top state government official told ET.
The set-up, to be monitored by chief minister Yogi Adityanath through a special dashboard, will allow 55,000 outbound calls per day for followup action, right up to the block level where officials are responsible for resolving issues. Complainants will receive a commitment through text message on their mobile phone, specifying the “minimum time” required to resolve the problem.
