HP
The Hindustan Petroleum Corporation Limited (HPCL) has announced a new response-to-resolution process. The company serving more than 20 million customers each day through more than 21,000 retail outlets and over 90 million consumer base has called the move a significant improvement in its customer service experience (CX).
“Streamline the response-to-resolution process for customer service requests related to LPG and Retail Outlets especially those coming via social media and email,” Rajeev Goel, executive director, public relations, corporate communications and CSR, HPCL, said in a statement.
As of now, the HPCL serves its customers through ‘Touch Points’ across the country everuday. The customers reach out via several channels including email and social media platforms.
